At New Southgate Florist, delivering joy through fresh, vibrant flowers is at the heart of what we do. We are a trusted local New Southgate florist proudly serving households and businesses throughout the area. Every arrangement we create comes with our Fresh Flowers Guarantee, ensuring that your flower delivery arrives in peak condition and brings lasting delight.
If your flowers arrive damaged or not in the quality you expect, we will resolve the issue promptly and with care. Please inspect your delivery as soon as possible upon receipt. If any damage has occurred during transit—such as crushed petals, snapped stems, or significant wilting—contact us on the day of delivery, and provide a clear photo of the arrangement as received. This will help us identify the issue and offer you the best solution as quickly as possible.
We guarantee our flowers will stay fresh for a minimum of five days from the delivery date, provided they are cared for as per the instructions supplied with your arrangement. If you experience premature wilting, drooping, or another issue within this timeframe, let us know with accompanying photos so we can help resolve it. Our goal is that you enjoy your flowers at their best for as long as possible.
Your satisfaction means everything to us. If your flowers arrive damaged, or do not meet our Fresh Flowers Guarantee, you are entitled to choose between:
To process a refund or replacement, please provide a photo of the flowers and your order details. Claims should be made as soon as possible—ideally on the day of delivery and within 48 hours at the latest—so we can act swiftly.
As a dedicated New Southgate florist, we pride ourselves on excellent service and open communication. Should you have any concerns or complaints regarding your order or our service, we welcome your feedback. Here’s how we handle complaints:
We value your trust, and your feedback helps us maintain the high standards the New Southgate community expects from its local florist.
New Southgate Florist is built on a foundation of trust, quality, and long-standing relationships within the community. From family homes to nearby businesses, we’re committed to providing outstanding arrangements and customer service. Thank you for letting us bring fresh, beautiful flowers into your New Southgate life—and for choosing us as your local florist. If you have any questions or concerns about your order, please reach out. We are always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
