Thank you for choosing New Southgate Florist for your online flower delivery needs in New Southgate and the surrounding areas. This page outlines our Terms and Conditions for using our e-commerce platform. By placing an order with us, you accept and agree to adhere to these Terms and Conditions. Please read them carefully before submitting any orders.
These Terms and Conditions apply to all customers ordering online flower delivery services from New Southgate Florist across New Southgate and its surrounding areas, regardless of whether orders are placed by private individuals, businesses, or other entities. These terms govern the access to and use of our website, order processes, payments, cancellations, liability, and other associated matters.
1. Selection of Products: Our website enables you to browse and select from a variety of flower arrangements and related gifts. Each product displayed includes a description, image, price, and available delivery options.
2. Placing an Order: To purchase, you must add your chosen items to the online shopping basket and proceed to the checkout page. You will be prompted to provide your personal information, the recipient’s delivery details, and any special instructions.
3. Order Confirmation: Upon submission and successful payment, you will receive an order confirmation number. This confirmation details the products ordered, delivery address, and chosen delivery date. Please check these details carefully. If you identify errors or omissions, please contact us as soon as possible using the details provided on our website.
4. Acceptance of Orders: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order that is not able to be fulfilled due to stock levels, delivery limitations, or other unforeseen circumstances. A full refund will be given for cancelled orders that have not been processed for delivery.
While we endeavour to ensure that all floral arrangements displayed online are available, unforeseen circumstances may mean a particular flower or item is out of stock or unavailable. In such rare cases, we reserve the right to make substitutions with products of equivalent value and quality. We will make reasonable efforts to contact you to inform you of any significant substitutions, especially where key flowers are not available.
1. Prices: All prices on the New Southgate Florist website are listed in Pounds Sterling (GBP) and include VAT at the applicable rate unless otherwise stated. Product prices may change from time to time, but such changes will not relate to orders already confirmed.
2. Payment Methods: We accept a range of payment options including major debit and credit cards, and any other payment methods specified at checkout. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment has been received in cleared funds.
3. Payment Security: Payments are processed securely using trusted third-party payment processors. We do not store your card details on our systems. You are responsible for ensuring that you use a secure internet connection and safeguarding your payment information. We cannot accept liability for any losses incurred as a result of unauthorised access to your payment data outside the control of New Southgate Florist.
1. Delivery Areas: Our flower delivery service covers New Southgate and surrounding areas as detailed on our website. If your required delivery location falls outside our usual delivery zone, please contact us before placing an order. Additional charges may apply for extended delivery areas.
2. Delivery Times: You may select your preferred delivery date at checkout. We take great care to ensure your flowers arrive on the selected date but cannot guarantee specific delivery times. During busy periods or due to factors outside our control (such as severe weather conditions), delays may occur. We will communicate any foreseeable delays where possible.
3. Delivery Instructions: If the recipient is unavailable at the time of delivery, our couriers may leave the flowers with a neighbour or in a safe location, or return the flowers to our premises pending your further instructions. Responsibility for the flowers transfers to you or the recipient upon delivery to the specified address or as otherwise instructed by you.
4. Failed Deliveries: If the delivery cannot be made due to inaccurate details provided, refusal of delivery at the address, or uncollected flowers following attempted delivery, we will make reasonable efforts to contact you. Additional charges may apply for redelivery.
1. Order Cancellations: You have the right to cancel your order at any time up to 24 hours before the scheduled delivery date for a full refund. Requests to cancel within 24 hours of delivery will be accepted at our discretion and may incur a charge if preparation has already commenced.
2. Amendments to Orders: Changes to your order (such as delivery details or card messages) can be made up to 24 hours before delivery, subject to confirmation by our team. For requests within the 24-hour window, please contact us and we will do our best to accommodate you, but changes cannot be guaranteed at this late stage.
3. How to Cancel or Amend: To cancel or amend your order, please contact us using the methods listed on our website. Any approved refunds will be processed using the original payment method within 7 working days.
Due to the perishable nature of flowers, returns are generally not accepted unless the flowers arrive damaged or not as described. If you are dissatisfied with your order for any reason, please notify us within 24 hours of delivery providing photos if possible. Where the complaint is justified, we will offer a replacement or full/partial refund as appropriate at our discretion. Refunds will be processed as soon as possible, typically within 7 working days.
You agree to provide true, accurate, current, and complete information at all stages of the order process. You are responsible for keeping your login and payment details secure. You must not use our website for any purposes that are unlawful, fraudulent, or prohibited by these Terms and Conditions.
New Southgate Florist provides flower delivery services with reasonable skill and care and in accordance with industry standards. Our liability in connection with any order is limited to the total price paid by you for that order.
We do not accept liability for any indirect, special or consequential loss, or for business losses such as loss of revenue, data, profits, or reputation resulting from the use of our website or services.
We cannot accept liability for late deliveries due to factors outside our control, including, but not limited to, inaccurate delivery information, recipient unavailability, local traffic conditions, severe weather, or third-party disruptions. Nothing in these terms limits or excludes our liability for personal injury or death caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under UK law.
All content on our website, including images, product descriptions, logos, and design, are the intellectual property of New Southgate Florist or its licensors. Use of such content is strictly prohibited without prior written permission.
Your personal data is collected, processed, and stored in accordance with applicable UK data protection legislation and our Privacy Policy. Your details are used for the purpose of fulfilling your order and, where you have given consent, for marketing communications. Please reference our Privacy Policy for further information.
We reserve the right to amend these Terms and Conditions periodically to reflect changes in legal requirements, our business practices, or the services we offer. The latest version will always be available on our website. Your continued use of our website and services constitutes your acceptance of any such changes.
These Terms and Conditions and any disputes arising in connection with them are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these terms.
If any provision in these Terms and Conditions is found to be invalid, void, or unenforceable for any reason, such provision shall be deemed severable and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between you and New Southgate Florist concerning the subject matter herein and supersede any prior understandings or agreements, whether written or oral.
Should you have any questions regarding these Terms and Conditions, please refer to the contact details provided on our website. We value your custom and will be happy to assist you regarding any aspect of your online flower delivery order in New Southgate and the surrounding areas.
By completing your purchase, you confirm your agreement to these Terms and Conditions, which are applicable to all customers in New Southgate and the surrounding areas who purchase flowers for online delivery from New Southgate Florist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Southgate, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Southgate.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
